Terms & Conditions


Where we have calculated client’s order requirements from measurements given to us, we do so in good faith and will not accept any liability for errors and omissions in those calculations. It is the customer’s responsibility to verify with the installer/contractor that quantities and products are correct and suitable for the project. The purchaser shall be deemed to have accepted the Terms & Conditions of Sale, without reservation, upon placing an order for the supply of goods.


All special-order items (S/O) once placed are non-cancellable, non-refundable and non-returnable. Porcelanosa S/O tiles are up to 6 weeks, bathroom furniture and sanitaryware is 6-12 weeks depending on item. Other suppliers lead times for special-order items vary.


Collection from Surrey Tiles and Bathrooms FOC, we will help load your car or contractor’s vehicle.

Standard Porcelanosa delivery charge is £60 inc. VAT
Surrey Tiles and Bathrooms – up to 2 deliveries £80 inc. VAT
Surrey Tiles and Bathrooms – up to 6 deliveries £160 inc. VAT

***Please note that we require 7 days’ notice to arrange deliveries***

Deliveries of products from Surrey Tiles and Bathrooms and or Porcelanosa/DHL will be a curb side delivery, which is to the nearest entrance at ground floor level, subject to ground and access conditions.

You must inform us at time of ordering of any special access restrictions or any issues that may prevent a successful delivery e.g., road restrictions, access, unsuitable surfaces i.e., gravel driveways. Should a re-delivery be required there will be an additional delivery charge for redelivery. Risk passes to the purchaser at the time of delivery/collection. Where delivery is to site you will receive email confirmation prior stating the date and your responsibilities. Someone must be available to accept the delivery. The delivery window is 8am-5pm.


For deliveries direct to customers and collections from Surrey Tiles and Bathrooms, it is your responsibility to check the goods for damages and any shortages. Please ensure that you check the delivery prior to signing for the goods. All damages and shortages must be reported in writing with photo’s within 48hrs of the delivery/collection. Any claims made after this period will not be accepted. Surrey Tiles and Bathrooms will not accept any claims or be liable for any costs incurred because of incorrect goods being installed.


Return of STOCKED ITEMS which have either been delivered direct to customer via our supplier or to our premises can be made within 21 DAYS of delivery. Tiles can only be returned in full box quantities. The products must not be damaged, modified, changed, started to be installed or boxes are damaged. We will only accept goods in a re-saleable condition. All returns are subject to the higher of a minimum restocking fee of £60 or 25%. We endeavour to process all refunds within 7 days.


Our design package includes a 1.5-hour design consultation at Surrey Tiles and Bathrooms. Using CAD software, we will create a 3D photo image of your proposed bathroom scheme based on your supplied measurements, including 4 wall elevation views, 2D layout plan and a product specification will be provided once final layout is agreed. We do not provide a tile lay out plan, but we can offer advice and guidance. We always recommend you consult with your project manager/contractor.

Cloakroom £75
1 bathroom £150
2 bathrooms £280
3 bathrooms £400
4 bathrooms £500
4+ bathrooms £100 per additional bathroom

Home visits are an additional £60 per visit and is non- refundable. All prices are VAT included. 50% of design fee is refundable on orders over £3,500 including VAT.


All goods must be examined before fixing. Surrey Tiles and Bathrooms will not accept any responsibility for shade variations on additional orders or in tiles that have been fixed. Slate, Stone, Marble, Limestone, Travertine and Terracotta are natural materials and are therefore subject to variation in shade, colour, size, texture and thickness. The information and advice we offer is given in good faith and without guarantee. No responsibility will be accepted by Surrey Tiles for any of the above inherent characteristics once the tiles have been fixed or sealed.


Surrey Tiles and Bathrooms will have no liability for any consequential loss or damage suffered directly or indirectly by the purchaser, including but not limited to wasted time, expenditure, loss of profits or any claim against the purchaser by any person. All goods must be examined before fixing to ensure that they have been received in good condition and that they are the correct goods ordered. Surrey Tiles will accept no claims or be liable for any costs incurred because of incorrect goods being installed.


You have 14 days to cancel your order once placed. This applies to STOCK ITEMS ONLY. We endeavour to process all refunds within 7 days once the cancellation has been processed by the same means of payment. Special Order items (S/O) cannot be cancelled.


No part of this agreement shall confer nor be intended to confer a benefit on any third party for the purposes of the Contracts (Rights of Third Parties) Act 1999 or for any other purpose.
Signed by the client: Date: